About Our Services

TourPoint assists customers with travel enquiries, itineraries and arrangements that may include accommodation, transport, activities, guides, tours and related services. Some services are supplied by independent third-party providers.

Quotations and Availability

A quotation is based on the information and availability known when it is issued. Prices and availability may change until a booking is confirmed and any required payment has been received.

Unless stated otherwise, a quotation includes only the items specifically listed as included.

Booking Confirmation

A request or enquiry does not create a confirmed booking. A booking is confirmed only after TourPoint provides written confirmation and receives the deposit or payment specified in the quotation.

You must review names, dates, destinations and all other booking details immediately and notify us promptly of any error.

Prices and Payments

Prices are shown in the currency stated in the quotation. Payment schedules, accepted methods, taxes and other charges will be communicated before confirmation.

Failure to pay by the stated deadline may result in cancellation or a change in price or availability. Bank, card, conversion or transfer charges are the customer's responsibility unless stated otherwise.

Cancellations and Refunds

Cancellation must be submitted to TourPoint in writing. Refund eligibility and cancellation charges depend on the booking, timing and the rules of the relevant hotel, airline, transport company, tour operator or other supplier.

Non-refundable deposits, tickets, permits, service fees or supplier charges may be deducted. The cancellation terms supplied with your booking will apply.

Changes Requested by You

We will try to assist with requested changes, but changes are subject to availability and supplier approval. Fare differences, supplier penalties, administrative costs and other additional charges may apply.

Itinerary or Service Changes

Travel arrangements may change because of weather, operational requirements, local conditions, safety concerns, government action or supplier decisions. Where reasonably possible, we will inform you and help arrange a suitable alternative.

Any refund or compensation will depend on the circumstances and the applicable supplier's terms.

Traveller Responsibilities

You are responsible for:

• Providing complete and accurate traveller information.
• Checking all confirmations and reporting errors promptly.
• Arriving at departure points at the required time.
• Following supplier, local authority and safety instructions.
• Respecting local laws, customs, property and other travellers.

Passports, Visas and Documents

Travellers are responsible for obtaining and carrying valid passports, visas, permits, identification, health documents and any other documents required for the complete journey.

Information provided by TourPoint is general assistance and should be independently confirmed with the relevant authorities.

Health, Safety and Insurance

You should assess whether the trip is suitable for your health, mobility and personal circumstances. Inform us before booking about any requirement that may affect the services requested.

Comprehensive travel insurance covering cancellation, medical treatment, baggage and emergencies is strongly recommended.

Third-Party Providers

Hotels, airlines, transport operators, guides and other suppliers operate independently and may apply their own terms. TourPoint is not responsible for acts, omissions or service failures outside our reasonable control, subject to applicable law.

Events Beyond Our Control

TourPoint will not be responsible for delay, disruption or inability to perform caused by events beyond reasonable control, including severe weather, natural disasters, strikes, epidemics, conflict, government restrictions, border closures or transport disruption.

Website Use

Website content is provided for general information and may change without notice. You must not misuse the website, attempt unauthorised access, introduce malicious code, scrape protected content or interfere with website operation.

Intellectual Property

TourPoint's name, logo, website design, text, graphics and original material are protected by applicable intellectual-property rights. They may not be copied, reproduced or used commercially without written permission.

Liability

To the extent permitted by applicable law, TourPoint is not responsible for indirect or consequential loss, loss caused by inaccurate information supplied by a traveller, or loss resulting from events or providers outside our reasonable control.

Nothing in these terms excludes any responsibility that cannot lawfully be excluded.

Privacy

Personal information is handled according to our Privacy Policy. Information necessary to arrange a requested service may be shared with the relevant travel providers.

Complaints

If a problem occurs during your trip, notify the relevant provider and TourPoint as soon as possible so there is an opportunity to assist. Any unresolved complaint should be submitted in writing with supporting information.

Governing Law and Updates

These terms are governed by the applicable laws of India. Subject to applicable consumer-protection requirements, disputes will be handled by courts with appropriate jurisdiction in Uttar Pradesh, India.

We may update these terms from time to time. The latest version will appear on this page with a revised effective date.