Information We Collect

We may collect information you provide directly, including:

• Your name, email address and telephone number.
• Your destination, dates, budget and travel preferences.
• Traveller details needed to provide a requested service.
• Messages sent through forms, email, telephone or WhatsApp.
• IP address, browser, device and website usage information.

How We Use Information

Your information may be used to:

• Respond to enquiries and prepare travel quotations.
• Create itineraries and arrange requested services.
• Send booking or service-related updates.
• Provide customer support and resolve complaints.
• Improve our website and customer experience.
• Prevent fraud, misuse and security incidents.
• Send offers when you have agreed to receive them.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, support website functions, measure traffic and improve performance.

You can restrict or delete cookies through your browser settings. Some features may not work correctly when cookies are disabled.

Sharing Your Information

TourPoint does not sell your personal information. When necessary, relevant details may be shared with hotels, airlines, transport companies, tour operators, guides or other providers involved in a service you requested.

Information may also be disclosed to professional service providers or authorities when reasonably necessary or legally required.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, deliver services, maintain essential records, resolve disputes, prevent fraud and meet legal or accounting requirements.

Information Security

We use reasonable administrative and technical safeguards intended to protect information from loss, unauthorised access, alteration, disclosure or misuse. No internet transmission or storage system can be guaranteed to be completely secure.

Third-Party Services

Our website may link to services operated by other organisations. TourPoint does not control their content, security or privacy practices. Please review the provider's policy before submitting personal information.

Your Choices

You may ask us to provide access to, correct or delete personal information associated with you, subject to information we must retain for legal, accounting, security or legitimate record-keeping purposes.

You may unsubscribe from optional marketing messages at any time.

Children's Information

Our website is not intended to collect information directly from children without a parent or guardian. Details required for a family booking should be provided by an authorised adult.

Policy Updates

We may update this policy when our services, website features or information-handling practices change. The latest version will be posted on this page with a revised effective date.